Privacy Policy
Fundektris ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-assisted cryptocurrency trading platform and related services (the "Service"). By using the Service, you consent to the data practices described in this policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Create an account: name, email address, password, date of birth, and country of residence
- Complete identity verification: government-issued identification documents, proof of address, and photographs (as required by know-your-customer and anti-money laundering regulations)
- Configure payment methods: bank account details, payment card information, and billing addresses
- Contact support: correspondence, inquiry details, and any information you choose to share
- Participate in surveys or promotions: responses, feedback, and preferences
1.2 Information Collected Automatically
When you access or use the Service, we automatically collect certain information, including:
- Usage data: features accessed, pages viewed, trades executed, session duration, and interaction patterns
- Device information: IP address, browser type and version, operating system, device identifiers, and screen resolution
- Location data: approximate geographic location derived from IP address
- Cookies and tracking technologies: data collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details)
- Transaction information: cryptocurrency transactions, trade history, wallet addresses, and trading performance metrics
1.3 Information from Third Parties
We may receive information about you from third-party sources, including cryptocurrency exchanges, identity verification services, payment processors, blockchain networks, and publicly available sources. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal obligations.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain the Service: account creation, authentication, trade execution, AI-powered market analysis, and platform functionality
- Process transactions: facilitate deposits, withdrawals, and cryptocurrency trades
- Verify identity and prevent fraud: comply with regulatory requirements, detect suspicious activity, and protect against unauthorised access
- Improve our Service: analyse usage patterns, develop new features, optimise algorithms, and enhance user experience
- Communicate with you: send account notifications, security alerts, service updates, and respond to enquiries
- Marketing and promotions: send promotional communications about new features, offerings, and special opportunities (with your consent where required)
- Legal compliance: meet regulatory obligations, respond to lawful requests, enforce our Terms of Service, and protect our rights
- Research and analytics: conduct market research, statistical analysis, and performance monitoring
3. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Contractual necessity: to perform our contract with you and provide the Service
- Legal obligation: to comply with applicable laws, including financial regulations and anti-money laundering requirements
- Legitimate interests: to improve our Service, prevent fraud, ensure security, and conduct business operations
- Consent: where you have given explicit consent for specific processing activities, such as marketing communications
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
4.1 Service Providers
We engage third-party companies and individuals to perform functions on our behalf, including cloud hosting providers, payment processors, identity verification services, customer support platforms, analytics providers, and marketing service providers. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.
4.2 Cryptocurrency Exchanges and Blockchain Networks
To execute trades and facilitate transactions, we transmit necessary information to cryptocurrency exchanges and interact with public blockchain networks. Note that blockchain transactions are publicly visible and immutable.
4.3 Regulatory and Legal Authorities
We may disclose your information to regulatory bodies, law enforcement agencies, courts, or other governmental authorities when required by law, legal process, or to protect the rights, property, or safety of Fundektris, our users, or others.
4.4 Business Transfers
If we are involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is generally retained for the duration of your account relationship and for a period thereafter as required by financial regulations and legal obligations. After the retention period expires, we securely delete or anonymise your personal information.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure server infrastructure, regular security assessments, access controls and authentication protocols, and employee training on data protection. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Subject to applicable law, you have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Rectification: request correction of inaccurate or incomplete information
- Erasure: request deletion of your personal information (subject to legal retention requirements)
- Restriction: request limitation of processing in certain circumstances
- Data portability: receive your information in a structured, commonly used format
- Object: object to processing based on legitimate interests or for direct marketing purposes
- Withdraw consent: withdraw previously given consent at any time
- Lodge a complaint: contact the Information Commissioner's Office (ICO) if you believe we have not handled your data properly
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
8. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences. Cookies enable us to remember your settings, authenticate your account, analyse platform usage, and deliver personalised content. You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Service. For detailed information, please refer to our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including standard contractual clauses approved by relevant authorities.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.
11. Third-Party Links
The Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and provide notice through the Service or via email. Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Data Protection Enquiries: Fundektris Data Protection Officer